How To Register Complaints
Any resident who has a complaint to bring to the borough’s attention must first understand the proper procedure. All complaints that are called into the borough administrative office are first reviewed by the borough manager who then decides what department shall investigate the complaint.
After the complaint has been investigated, it is reported back to the manager so that appropriate action can be taken. It is very important when registering a complaint by e-mail or over the telephone that the following information is given. If borough officials do not have the following information, your complaint will not be addressed.
The information that the borough administration requests is as follows:
- Complainant’s name,
- address & telephone number,
- nature of complaint
- and any other significant details.
All this information is important. Again, if you do not supply this information, your complaint will not be investigated. All complaints are kept on record with a note as to the resolution to the problem if any. This information is also confidential.
To register a complaint online, click here.
